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RENTAL POLICY & TERMS

RENTAL POLICY, TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Tropical Horizon Rentals. Please read our Rental Policy and Terms carefully before booking a vehicle. By making a reservation, you agree to comply with all terms stated below.

1. Driver Requirements & Eligibility​

  • Age Limit: Drivers must be at least 21 years of age (25 for high-end exotic or supercars).

  • Driver’s License: A valid, unexpired government-issued driver's license must be presented at the time of rental.

  • International Guests: Tourists must provide a valid International Driving Permit (IDP) alongside their passport.

 

2. Booking, Payment & Security Deposit

  • Payment Methods: We accept all major credit cards, PayPal, and Stripe via our online platform. Cash is not accepted for security reasons.

  • Security Deposit: A refundable security deposit ranging from $200 to $1,000 (depending on the vehicle class) will be authorized on your card. This deposit will be released within 3–5 business days after returning the vehicle undamaged.

 

3. Rental Period, Pick-up & Return

  • Late Returns: Vehicles must be returned at the designated time specified in your booking. A grace period of 30 minutes is allowed. Late returns beyond this will incur an hourly fee or a full additional day's rental charge.

  • Fuel Policy: "Same-to-Same" policy applies. Vehicles are provided with a full or partial tank and must be returned with the exact same level of fuel. A refueling charge plus service fees will apply if returned with less fuel.

 

4. Insurance & Liability

  • Standard Coverage: Basic third-party liability insurance is included in the rental price.

  • Damage Liability: The renter is fully responsible for any interior damage, rim/tire scrapes, or cosmetic scratches not covered by standard insurance.

  • Optional CDW: Renters can purchase our optional Collision Damage Waiver (CDW) at checkout for extra peace of mind.

 

5. Prohibited Uses & Restrictions

  • No Off-Roading: The rented vehicle shall NOT be used for racing, off-roading (unless renting a designated 4x4 Offroad Jeep), or drifting.

  • Unauthorized Drivers: Allowing unauthorized drivers to operate the vehicle is strictly prohibited.

  • No Smoking Policy: Smoking or vaping inside our luxury vehicles is strictly prohibited. A professional detailing fee of $250 will be charged for violations.

 

6. Cancellation & Refund Policy

  • Full Refund: Cancellations made up to 48 hours prior to the scheduled pick-up time are eligible for a 100% refund.

  • Partial Refund: Cancellations within 24–48 hours will receive a 50% refund.

  • No Refund: No refunds will be provided for cancellations made less than 24 hours before the rental time or for "No Shows".

Need Help?

For any urgent questions regarding your booking, please contact our support team via our contact page or drop us an email.

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